Shipping, tax & returns Draft
DRAFT, not legal advice. This policy is not final. Nothing here is an offer to sell.
The gifts on this preview are made just for you when you order. We don’t keep them in stock. When you place an order, we send it to be printed and shipped.
Arrival time
Made to order. Most orders arrive in about 1 to 2 weeks.
Making an item takes 2–5 business days. Transit within the US then takes about 3–4 business days for most gifts, and about 3–6 business days for candles. Dates are estimates, not guarantees. Holidays and split shipments can add time.
Buying for the holidays? Order by Dec 8 (recommended) for delivery before Christmas (US). Our maker’s own deadline is a little later; we leave at least a day to spare.
US shipping
Free shipping on every gift. The price you see is the price you pay before tax.
Sales tax
Taxes calculated at checkout. We collect sales tax where the law requires it.
Where we ship
United States only, for now.
Split shipments
Items in one order can come from different facilities, so they may arrive on different days.
Returns and problems Draft
Because each gift is made to order, we plan to replace any item that arrives damaged, misprinted, or wrong at no cost to you. Email a photo within 30 days of delivery. Our full returns policy is still being decided.
Order and tracking email
When checkout is live, we plan to send confirmation and tracking from no-reply@onlineingenuity.com, with replies going to contact@onlineingenuity.com.
Questions about an order: contact@onlineingenuity.com or (623) 505-5640.